Customer Care & Customer Support Teams
Phone, email, live chat, and online customer service
Office 15241, 182–184 High Street North, East Ham, London,E6 2JA
No 11, Castle Lane, Colombo 04, Sri Lanka
Activ8 Asia is a Sri Lanka–based BPO and business support partner helping companies scale efficiently without increasing internal pressure. From customer care and support teams to virtual assistants, lead generation, web development, and back-office operations, marketing and engagement we manage the work that keeps your business running — so you can focus on growth.
We work closely with local and international brands to strengthen day to day business operations, elevate customer support standards, and reduce operational stress through fully managed and dedicated teams that integrate seamlessly with your business.
Our deep understanding of Sri Lankan customers, local business culture, and service expectations allows us to deliver thoughtfully tailored solutions that feel genuinely in house, aligned with your processes, values, and long term goals rather than outsourced.
Experience reliable, high-quality outsourcing designed to help your business scale with confidence. From expert call center support to dedicated virtual assistants, we deliver efficient, secure, and cost-effective solutions backed by a skilled Sri Lankan talent pool and fast, professional onboarding.
We provide end-to-end support services designed for the Sri Lankan market.
Admin support, scheduling, follow-ups, reporting, and coordination
HR assistance, payroll coordination, data entry, reporting, and finance support
Social media handling, digital marketing, email marketing, content marketing, and telemarketing
Teams that understand Sri Lankan customers and deliver service that feels familiar and trustworthy.
CX, operations, HR, marketing, IT, and virtual assistant support managed under one partner.
Operations supported by CRM, 3CX, automation, and performance tracking for efficiency.
We handle recruitment, training, and supervision so you can focus on your business.
Professionals trained to act as an extension of your brand at every customer touchpoint.
You stay informed — we handle the execution. Our proven hiring process ensures the right talent, perfectly aligned with your business.
We start by diving deep into your specific needs – from skills and experience to cultural fit – straight from you, our valued client.
We handpick eligible talent from our extensive pool of skilled professionals in Sri Lanka, focusing on those who stand out for your role.
Candidates undergo 2-3 in-depth interviews with our expert team to assess their capabilities, attitude, and potential.
We introduce shortlisted candidates directly to you for a face-to-face (or virtual) meeting, confirming they align perfectly with your requirements.
Selected candidates receive targeted training to sharpen communication, teamwork, and customer service skills – essential for BPO excellence.
Your team provides specialized sessions on your products or services, ensuring candidates are fully equipped from day one.
We manage all required documentation and agreements with precision, ensuring a smooth and compliant transition as your new team commences operations immediately and effectively.
We began with a single agent from Activ8 Asia to support our quantity surveying operations, an area that was initially challenging to outsource locally. Activ8 Asia handled the entire process, from talent sourcing to training and onboarding, with exceptional efficiency. With their consistent support, we successfully scaled to a 20-agent team. Beyond recruitment, they provided high-quality infrastructure and seamlessly managed IT, HR, and ongoing operations, allowing us to focus fully on business growth.
From day one, the team has been proactive, professional, and focused on results. The support from management was solid throughout smooth and easy collaboration.
